Bamboo fibers create an incredibly soft fabric that is both gentle and cozy to the touch. The fabric is perfect for sensitive skin, and especially eczema. Kyte fabric is made from 97% bamboo rayon and 3% spandex. This allows for breathability and great stretch for long-term wear.

Some quick tips for Kyte care:

• Cold water
• Delicate cycle
• Minimal amount of a gentle detergent
• Turn off agitator if that is an option
• With like fabrics (bamboo only)
• Wash inside out, zipped/buttoned up to decrease pilling

Kyte does not recommend using the dryer. We recommend hanging or laying flat to dry.

Our clothing items are steamed right before being packaged. Sometimes in transit the fabric can develop marks or indentions from the way it’s folded. These marks go away right after the first wash and are not defects. If you have any issues, feel free to contact customer service.

We dreamed of creating the softest possible fabric for your little ones, and we worked hard to make that dream come true. We do our best to preserve that same, ultra-soft feel on our prints, but due to the nature of the printing process, our prints have a slightly different feel. Although our printed material is still incredibly soft, it’s worth noting that the less printing there is, the softer the fabric will feel. 

If you are disappointed with the items, please don’t hesitate to let us know! We want you to be happy with your purchase and we will gladly help create an exchange or return for any unwashed items with their original tags

Kyte fabric has one of the highest ratios of bamboo on the market (97% bamboo-rayon, 3% spandex). Bamboo is a delicate fabric and does sometimes pill, depending on the other fabrics it is rubbing against. Pilling is caused by abrasion on the surface of the fabric. Luckily, pilling does not affect the functionality of the items, and they will maintain their softness!

To reduce pilling, we recommend washing in cold water, with only like fabrics (other bamboo), on delicate, then hanging to dry. Washing items inside out is also a great way to reduce pilling. We also recommend using bamboo sheets to preserve your bamboo fabrics!

Bamboo is grown without the need for pesticides or chemicals, and is an extremely renewable resource. The bamboo used for our fabric is organic, but the final product cannot be considered organic, as it is 97% bamboo rayon and 3% spandex.

Our products pass all federal safety guidelines and surpass all federal and EU standards regarding any toxic materials/chemicals, including lead, nickel, and flame retardants.

Our products are manufactured in a family-owned factory, which is located in a well-developed part of Southern China. The facility and working environment are safe, modern and comfortable. Workers are paid a very competitive wage by local standards, and are provided with gourmet food and housing on site. When our founder, Ying, visits the factory, she joyfully bonds with the workers over fun karaoke sessions, learns about their lives, and ensures they feel like family!

We recommend signing up for restock email notifications for the product you are interested in. That way, you will be notified immediately when it restocks! When you go to the product page, there is a box to the lower right of the item that allows you to select "notify me when available" and enter your email address to be notified.

While we aim to keep our sizing as consistent as possible, our products are sewn by hand, which means there can be slight variations within each product and from one production batch to another. Measurements of our fabric may have 1-3 cm difference for seam allowance, due to the natural stretch of the bamboo fabric.

We strive to prioritize fast shipping, so orders are processed and sent to our warehouse immediately after they’re placed. Because of this, there is a narrow window available for cancellations. Our team does their best to accommodate these requests, but we are unable to guarantee that we will be able to process cancellation requests.

Unfortunately, once an order is submitted, we are unable to modify the order. This includes requests to edit an item, such as changing the size/color or adding/removing an item.

If you purchased your product from a third-party retailer, you should contact them first. If they are unable to assist, you can reach out to our customer support at  info@kyteliving.com  Please include your proof of purchase and photos of the damaged product.

If you need to change your shipping address, please email us at info@kyteliving.com right away with “ADDRESS CHANGE” in the subject line and the correct address in your message. We will do our best to make the update, though we cannot guarantee changes before fulfillment. Once an order is fulfilled, we are unable to modify the address. 

*Due to tax implications, address changes must be within the same state.

*Due to system limitations we cannot change an address from one country to another.

Discount codes can be applied at checkout. Please ensure that you are logged into your account, or checking out under the email that the code was issued to. Enter your code into the box showing ‘Discount code or gift card’ and click Apply. 

We are not able to honor price adjustments for purchases made outside of an active promotional period.

In the event that your package is returned to us by the carrier, we will issue a refund for that order and you will then be able to place a new order. 

If your item becomes defective or damaged due to a manufacturing defect within the first 3 months, we will gladly help you replace the item. You must email a picture of the defect, batch ID tag, and proof of purchase to info@kyteliving.com. Damaged/defective items can only be returned for store credit or exchange.

If you purchased your product from a third-party retailer, you should contact them first. If they are unable to assist, you can reach out to our customer support at info@kytebaby.com. Please include your proof of purchase and photos of the damaged product.

When you make a purchase online, your credit card is not actually charged at that moment. The card processor checks with your bank or credit card issuer to first make sure you have enough available credit to complete the purchase. At that time, your bank or credit card issuer places a hold, or pending charge, on the amount of the intended purchase against your card. The card processor then makes sure the other information you input (for instance, your security code and zip code) is correct, and if all is well the transaction is processed. If not, then the transaction is declined.

This is typically only present for 48 hours but could take up to 7 days before your financial institution releases the hold on the funds and will show as pending in the meantime. A pending transaction is a transaction that has not yet been processed by the merchant. Once your financial institution receives confirmation that the charge was declined, the pending charge will fall off and the amount will be returned to your account balance.

If the charge changes from pending to posted, however, you should contact our customer service team at info@kyteliving.com.

If you received the wrong items in your order please email info@kyteliving.com with a full photo of the incorrect item(s) you received and a photo of the tag displaying size along with your order number.

If at all possible, please also send in a photo displaying the barcode on the clear packaging that the item arrived in. Our customer support team will assist you further.

If you are missing an item(s) from your order, please email info@kyteliving.com with your order number and a photo of the package your order arrived in - specifically where the bag was sealed. Our customer support team will assist you further. 

If an item in your order is sold out, Kyte reserves the right to issue a refund for that item. We will still ship the remaining items in your order as planned, ensuring you receive the available products as quickly as possible. 

If your entire order is unavailable due to all items being sold out, Kyte will cancel the order and issue a full refund for the total amount paid. We strive to keep our inventory updated, but occasionally, high demand may lead to items being out of stock. 

Kyte currently offers free shipping to US orders over $85, to Canada over $135 USD, and worldwide over $200. These totals are after discounts and before taxes. Gift card purchases do not qualify towards free shipping. Cart subtotal must be above your location's free shipping threshold. This is the amount after any discount codes/rewards vouchers are applied and before taxes are calculated.

Flat rate shipping fees on all other regular-priced orders:

• $7.50 for US orders that are less than $85 USD
• $15 USD for Canadian orders less than $135 USD
• $20 USD for all other international orders less than $200 USD

All values are in USD unless otherwise stated.

Shipping rates and thresholds are subject to change during semi-annual sale events.

Please note that local charges may occur at the customer’s expense, specifically for Canadian and international orders, where additional duties and taxes may apply.

Orders will depart from our warehouse within 3-5 business days (this does not include transit time with the carrier). Please choose the “VIP” fulfillment option at checkout for faster fulfillment time. We can not ship VIP orders to P.O. Boxes. 

NOTE: Purchases made during new releases may take up to 2 weeks and major sales may take up to 4 weeks to be processed and packaged before shipment.

The following estimated delivery timelines are in effect starting at the time of order fulfillment

For US orders:

Estimated delivery for US Standard Shipping is 5 - 10 business days

Estimated delivery for US VIP Shipping is 2 - 4  business days

For Canadian orders:

Estimated delivery for Canadian Standard Shipping is 7 - 14 business days 

Estimated delivery for Canadian VIP Shipping is 2 - 5 business days

For International orders:

Estimated delivery for International Standard Shipping is 2 - 4 weeks 

Estimated delivery for International Express Shipping is 2 - 5 business days 

No, we do not offer overnight shipping. You can select “VIP” fulfillment at checkout for faster processing and shipping time. Skip the line and have your order out of the warehouse within 1 business day and shipped using an expedited shipping service. Please note actual transit time still varies depending on the destinations. 

If your order has already been submitted we are unable to update the selected shipping method.

*VIP may not be available for all destinations

We are not able to combine multiple orders to ship together.

We ship using DHL for domestic and international orders. International customers are responsible for paying all taxes and duties, should they occur when their local post office delivers the package. FedEx charges additional surcharges to certain areas. The customer is responsible for paying these fees.

All values are in USD unless otherwise stated. We reserve the right to not ship to certain areas, in the event that shipping charges are too costly.

If your order tracking has not updated in 2 weeks from the date of shipment, please reach out to the postal carrier (USPS, FedEx, or Canada Post), as well as our team at info@kyteliving.com for further assistance. Unfortunately, we cannot control the speed of delivery once packages leave our warehouse.

Duties are prepaid for the following destinations: 

Canada, Australia, UK, Ireland, Belgium, France, Germany, Italy, Netherlands, and Spain. 

All other countries are responsible for paying all taxes and duties, should they occur when the local postal service delivers the package.

Women’s underwear and nursing pads are final sale. All items purchased during a clearance sale are also final sale and not eligible for return or exchange.

You may return any items that are unwashed and unworn, with tags attached and in original packaging except FINAL SALE items. All items must be returned within 45 days of being delivered to receive a refund or store credit. 

International Returns (From Outside the US and Canada): Customers will be responsible for the return shipping costs.

We process returns within 5-10 business days of receiving the package. Please keep the tracking information on your returned package.

If you purchased from a third-party retailer such as Amazon, Target, or a local boutique, you must return the product to that store, according to their return/exchange policy. 

If the items you bought were discounted because of a sale or other promotional discount, you will be credited the full retail price of the items when applying it towards your exchange order.

Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you—to fully protect your package in the event that it is lost, damaged, or stolen—is calculated based on the subtotal of the order and the partnership between Route and Kyte Baby.

Please note that if you've chosen Route Package Protection for your order and wish to opt-out, we can only cancel and refund the charge before the order is fulfilled.

We always try our best to serve our customers as quickly as possible, and while we will be able to assist you in most situations, working with shipping companies can oftentimes result in filing a claim which tends to be a lengthier process that may or may not be resolved with your desired outcome. Kyte will not be able to issue a refund for any affected packages once they have shipped.

By purchasing shipping insurance with Route, completing a claim is only a click away, and allows you a claim resolution in a timely manner of either a replacement order or a refund.

Note: Replacement orders being provided are dependent on inventory availability.

Due to offering this additional service, opting out of Route Package Protection means that we are not able to provide compensation for orders that have been misdelivered (whether by the carrier or due to an incorrectly provided address) for those marked delivered and not received.

Lost Orders

An item is considered lost if it is never reported as delivered. This can also include orders that have been stuck in any shipping state OTHER than “Delivered." You may file a claim if enough time has been allowed for delivery to take place and it's well past the expected delivery date.

Domestic orders are considered lost after 7 days without a tracking status update (20 days for international claims) and must be filed no later than 30 days from the last update.

Damaged Order

If your item arrives damaged, unusable, or otherwise in an unacceptable condition from transit, you may file a claim right away due to damage that occurred during shipping. Please remember to include pictures of the item(s) and packaging. Damaged claims must be filed within 15 days from the date it was marked delivered. 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at info@kyteliving.com and we will be happy to work with you to remedy the situation.

Stolen Package

Route considers unreceived packages marked "delivered" as stolen. We ask that you wait 5 days from the day the package was marked delivered; it is common for packages to be scanned as delivered and not show up for a few days. Stolen claims must be filed within 15 days from the date it was marked delivered. Please know that orders that are stolen with a purchase price greater than $500 will REQUIRE a police report.

You can one-click claim for shipping insurance through the email that Route sends you after you check out, or you can file here

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

It does! When Route re-orders items for you, they are still covered by Route—so, even the second order is insured.

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

We find that clearing your browser cache, trying another browser or a private viewing mode will often help! If you’ve tried those methods and are still encountering errors, please reach out to info@kyteliving.com and our customer service team will be happy to help.

Please note that we only allow for one discount to be used at a time.

If you noticed that the applied discount was removed from your order upon logging into your account or entering your email during the checkout process, it is likely that the discount code is not eligible for use with your account. 

Many special discounts are designed to be account-specific and may have restrictions based on your purchase history, account status, or other criteria. These codes might only be valid for new customers, specific user groups, or targeted promotions. 

To ensure that you can take advantage of any available discounts, please review the terms and conditions associated with the discount code or contact our customer support team for further assistance. They can provide you with more information on why the discount might not be applicable to your account.

Typically these codes are set to autoapply when qualifying items are added to your cart during an active promotional period. These cannot be combined with additional discount/promo/influencer codes, merchandise credits, or Kyte Cash.

If using a discount drops your remaining subtotal below the free shipping threshold then the order will be subject to a shipping charge.

These are discount codes that are offered in percentages. They cannot be combined with additional discount/promo/influencer codes, merchandise credits, or Kyte Cash. 

These codes may have different terms of usage (i.e. single use, select items, new customer, etc.).

If using a discount drops your remaining subtotal below the free shipping threshold then the order will be subject to a shipping charge.

These are in-store dollar-value credits and do not function like a gift card (i.e. multiple uses). Merchandise credits will expire 6 months from the date it was issued. 

They do not include/cover shipping, and cannot be used in conjunction with another discount/promotional code, or a sale that utilizes a code and can only be used in connection with your email address. 

If using a merchandise credit drops your remaining subtotal below the free shipping threshold then the order will be subject to a shipping charge.

These are in-store credits that are issued randomly from our social media accounts. They do not apply towards shipping, and cannot be used in conjunction with another discount/promotional code, or a sale that utilizes a code and can only be used in connection with your email address. If using Kyte Cash drops your remaining subtotal below the free shipping threshold then the order will be subject to a shipping charge.

These are methods of payment and can be used with a single discount or merchandise credit. You can use multiple gift cards per order. Gift cards can not be purchased with any form of discount code, rewards voucher, merchandise credit, or another gift card.