FAQs
Can I combine my unfulfilled orders to save on shipping?
We are not able to combine multiple orders to ship together.
My order is lost or delayed in transit. What should I do?
If your order tracking has not updated in 2 weeks from the date of shipment, please reach out to the postal carrier (USPS, FedEx, or Canada Post), as well as our team at info@kyteliving.com, for further assistance. Unfortunately, we cannot control the speed of delivery once packages leave our warehouse.
Will I need to pay additional taxes and duties?
Duties are prepaid for the following destinations:
Canada, Australia, the UK, Ireland, Belgium, France, Germany, Italy, and the Netherlands.
All other countries are responsible for paying all taxes and duties, should they occur when the local postal service delivers the package. If a customer declines to pay these fees and the package is returned to us, any return shipping or handling costs incurred will be deducted from the refund amount.
